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Sue ticks off The Physio Co’s 3000th client goal milestone!

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Home / Seniors Smashing Goals / Sue ticks off The Physio Co’s 3000th client goal milestone!
Sue ticks off The Physio Co’s 3000th client goal milestone!
27 JanClient stories, Seniors Smashing Goals

At The Physio Co (TPC), we believe it’s important to celebrate exercise milestones – it’s an acknowledgement of the hard work our clients and team put in, and an inspiration to others.

So, we make no apology for shouting this one from the rooftops – we’ve just had our 3000th senior client smash their exercise goal!

We have a strong focus on goal-setting here at The Physio Co; it gives each and every client something tangible to work towards, while maintaining mobility and therefore quality of life.

Our 3000th trailblazer, Sue (pictured above), achieved her goal “to continue to walk around the block as a minimum, then walk around and explore the new area in the retirement village”.

Most of us work better if we feel part of a team, and here the influence of Sue’s TPC physio, Brooke Cherubin, was invaluable.

On those days when Sue woke up and felt unmotivated – it happens to us all, whatever our age – Brooke would inspire her. As she puts it: “Once she’s (Brooke) here and we have a chat and laugh and put on some music and dance, I feel much better and ready to get out and get moving.”

Continuing improvement

‘Seniors smashing goals’ is a catchphrase for us at The Physio Co – with the emphasis on goals (plural) as we aim for continuing improvement.

Sue’s first goal was to maintain her mobility and balance so she could enjoy dancing with her grandchildren; this progressed to walking down to the river, then around the block, and now exploring her retirement village.

We’re also working towards our own goal at The Physio Co – we are aiming to help our senior clients set and achieve 2,028,000 meaningful health goals in the 10 years leading up to 31 December 2028! While we’ve still got a way to go, 3000 is a milestone worth celebrating.

The right training

One of the key factors in Sue’s success was to extend her exercise to a second session a week.

She also wanted someone with the right training. As she says: “I needed people who were educated about the human body. I have lots of issues, and I wanted someone who was properly trained, and could give me a motivation. It was important to me to find people who are flexible, not just here to run through a routine and leave.”

We put a lot of value on our clients’ feedback, and to hear Sue compliment her physio gives us all a boost. She says: “Brooke is very generous and kind, and I’m happy I can get all the benefits of working with her.”

So, let’s hear it for Sue (and Brooke) – that’s the latest of 3000 good reasons why we love what we do at The Physio Co.

Like to know how we can help you, or your elderly Mum or Dad, to smash their physical goals? The Physio Co’s team of physiotherapists are available to visit you wherever you call home. We are here to help, so get in touch today for more information – please call on 1300 797 793 or email [email protected]

 

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The Physio Co Cancellation Policy is as follows:

We require 3 hours notice otherwise the session will be charged at full cost. If the client cancels within 24 hours, the appointment will be charged at half price. Anything after 24 hours, there will be no charge. Medical reasons are of course exempt from the above, as long as we have been made aware one hour prior to the appointment. If you are ever unsure, please call the client care team at 1300 797 793.

DIRECT DEBIT REQUEST SERVICE AGREEMENT
COMPANY NAME: THE PHYSIO CO AUSTRALIA PTY LTD
ADDRESS: 25 DORCAS STREET, SOUTH MELBOURNE, VIC, 3205
CONTACT DETAILS: 1300 797 793

This is Your Direct Debit Service Agreement with THE PHYSIO CO AUSTRALIA PTY LTD (ABN: 54120918854). It explains what Your obligations are when undertaking a Direct Debit arrangement with us It also details what our obligations are to You as Your Direct Debit provider. Please keep this agreement for future reference. It forms part of the terms and conditions of Your Direct Debit Request (DDR) and should be read in conjunction With Your DDR authorisation.

Definitions

account means the account held at Your financial institution from which we are authorised to arrange for funds to be debited
agreement means this ment Agreement between You and us.
banking day means a day other than a Saturday or a Sunday or a public holiday listed throughout Australia.
debit day means the day that payment by You to us is due.
debit payment means a particular transaction where a debit is made.
direct debit request means the Direct Debit Request between us and You,
us or we means THE PHYSIO C0 AUSTRALIA PTY LTD, (the Debit User) You have authorised by requesting a Direct Debit Request.
You means the customer who has signed or authorised by other means the Direct Debit Request
Your financial institution means the financial institution nominated by You on the DDR at which the account is maintained

  1. Debiting Your account
    1. By signing a Direct Debit Request or by providing us with a valid instruction, You have authorised us to arrange for funds to be debited from Your account, You should refer to the Direct Debit Request and this agreement for the terms of the arrangement between us and You.
    2. We will only arrange for funds to be debited from Your account as authorised in the Direct Debit Request.
      Or
      We will only arrange for funds to be debited from Your account if we have sent to the address nominated by You in the Direct Debit Request, a billing advice which specifies the amount payable by You to us and when it is due,
    3. If the debit day falls on a day that is not a banking day, we may direct Your financial institution to debit Your account on the followrng banking day. If You are unsure about which day Your account has or will be debited You should ask Your financial institution.
  2. Amendments by us
    1. We may vary any details of this agreement or a Direct Debit Request at any time by giving You at least fourteen (14) days written notice
  3. Amendments by You
    You may change* , stop or defer a debit payment, or terminate this agreement by providing us with at least 30 days notification by writing to-
    THE PHYSIO CO AUSTRALIA PTY LTD
    25 DORCAS STREET, SOUTH MELBOURNE, VIC, 3205
    Or
    by telephoning us on 1300 797 793 during business hours;
    Or
    arranging it through Your own financial institution, which is required to act promptly on Your instructions.
    *Note: in relation to the above reference to ‘change’, Your financial institution may ‘change’ Your debit payment only to the extent of advising us THE PHYSIO CO AUSTRALIA PTY LTD of Your new account details.
  4. Your obligations
    1. It is Your responsibility to ensure that there are sufficient clear funds available in Your account to allow a debit payment to be made in accordance with the Direct Debit Request.
    2. If there are insufficient clear funds in Your account to meet a debit payment:
      • You may be charged a fee and/or interest by Your financial institution;
      • You may also incur fees or charges imposed or incurred by us, and
      • You must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in Your account by an agreed time so that we can process the debit payment.
    3. You should check Your account statement to verify that the amounts debited from Your account are correct
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    2. If we conclude as a result of our investigations that Your account has been incorrectly debited we Will respond to Your query by arranging for Your financial institution to adjust Your account (including interest and charges) accordingly. We Will also notify You in writing of the amount by which Your account has been adjusted
    3. If we conclude as a result of our investigations that Your account has not been incorrectly debited we Will respond to Your query by providing You with reasons and any evidence for this finding in writing.
  6. Accounts
    You should check:
    • with Your financial institution whether direct debiting is available from Your account as direct debiting is not available on all accounts offered by financial institutions.
    • Your account details which You have provided to us are correct by checking the against a recent account statement,- and
    • with Your financial institution before completing the Direct Debit Request if You have any queries about how to complete the Direct Debit Request.
  7. Confidentiality
    1. We will keep any information (including Your account details) in Your Direct Debit Request confidential. We will make reasonable efforts to keep any such information that we have about You secure and to ensure that any of our employees or agents who have access to information about You do not make any unauthorised use, modification, reproduction or disclosure of that information.
    2. We will only disclose information that we have about You:
      • to the extent specifically required by law; or
      • for the purposes of this agreement (including disclosing information in connection with any query or claim).
  8. Notice
    1. If You Wish to notify us in writing about anything relating to this agreement, You should write to
      THE PHYSIO CO AUSTRALIA PTY LTD
      25 DORCAS STREET, SOUTH MELBOURNE, VIC, 3205
    2. We Will notify You by sending a notice in the ordinary post to the address You have given us in the Direct Debit Request.
    3. Any notice will be deemed to have been received on the third banking day after posting.

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