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[Case Study] – Betty’s retirement village physio experience.

Here’s the story of our client, Betty, who, with the help of her TPC physio, is staying fit, mobile and independent enough to keep travelling and taking trips around Australia!

 

Read Betty’s story here

 

Do you live in a retirement village and need a physio to come to you?

Getting caring and personalised help from a physiotherapist when you live in a retirement village is not always easy.

And getting to a physio clinic can be real pain.

That’s why we can visit you in your retirement village.

 
If you’d like to book a retirement village visit with The Physio Co, our caring and experienced team will:
  • guide you through how we work together and book your first appointment over the phone;
  • a physiotherapist will then visit for the first appointment;
  • the physio will listen closely to what pain and/or health problems that are causing trouble;
  • they will then complete an assessment of the injury and /or what’s causing the problem/s.
  • after the assessment, the physio will create a one-page plan to achieve your health goals**;
  • once we have agreed on the the plan, your physio will conduct physiotherapy treatment in the most convenient location possible: in your retirement village unit.

**If you’d like, we can share your goal plan with family members and/or your doctor so we all work together to help you be more mobile and happy.

Book Initial Appointment Now

Home visit options

Choose the option that’s right for you.

 


Includes travel costs to visit you at home

Appropriate for first appointment

Involves a personalised goal plan

Includes an update phone call or email to family, GP, &/or other health professionals

Price

Super

What’s included

Up to 60-minutes^ with a Physiotherapist.

Ideal for multiple concerns or problems needing intensive rehab.

Includes travel costs to visit you at home
Appropriate for first appointment
Involves a personalised goal plan
Includes an update phone call or email to family, GP, &/or other health professionals
Price

$350

Book Now

Most PopularStandard

What’s included

Up to 40-minutes^ with a Physiotherapist.

Ideal for injuries or problems needing 1-2 appointments per week.

Includes travel costs to visit you at home
Appropriate for first appointment
Involves a personalised goal plan
Includes an update phone call or email to family, GP, &/or other health professionals
Price

$243

Book Now

Short

What’s included

Up to 30-minutes with a Physiotherapist.

Ideal for injuries or problems with an existing goal plan that needs a review.

Includes travel costs to visit you at home
Appropriate for first appointment
Involves a personalised goal plan
Includes an update phone call or email to family, GP, &/or other health professionals
Price

$205

Book Now

Need help to decide which option is right for you? Please call our Client Care team on 1300 797 793. We'd love to answer your questions and help you out 🙂


^These appointments include time for short rest breaks from treatment and exercise as needed.

Our team are specialists in helping older people be as mobile, safe and happy as possible.

We’re excited about helping you!

Our caring and experienced physiotherapists will come to your home, complete a physio assessment, create a plan to achieve your health goals and conduct physiotherapy treatment in the most convenient and comfortable location possible: right at home.

Onsite or home visit physiotherapy improves walking & moving; relieves pain and makes life much easier.

Our physiotherapists are experts in helping clients to be as mobile, safe and happy as possible by relieving pain, improving strength and maximising quality of life.  In fact a major part of our home physio treatment is to have fun!  

Our physiotherapists are special caring people and very dedicated – they are also cheerful because they love what they are doing… A large (and unofficial) part of our treatment is lifting your spirits and ensuring that you look forward to your physiotherapy home service and are motivated to work hard on exercises designed to help you.  The friendly nature and happy outlook of our physiotherapists has proven to help many older Australians along their treatment journey.

As we get older we generally get less active, more prone to accidents and illness and less mobile and independent than we once were.

This is where physiotherapy treatment at home can help.  First you don’t have to go anywhere, you will be more relaxed at your own home, and we have a dedicated team of exceptional physiotherapists who have the knowledge, training and experience to help you.

For those who have recently had an accident or an operation, physio home visits are a blessing. Not being mobile or having limited mobility no longer prevents you from obtaining the help that you need.  

Each member of our physio team are specialists in physiotherapy for the elderly at home and work with many health problems, including:

  • Difficulty getting around
  • Prevention
  • Pain relief
  • Rehabilitation
  • Parkinson’s disease
  • Foot and leg problems
  • Preparing for surgery
  • Rehabilitation after surgery or injury
  • Headaches
  • Dementia
  • See more below

Physiotherapists use advanced techniques including stretches, targeted exercises and massage to help the body improve its ability to move and function and to reduce pain.  Even as we age, our bodies tissue continues to regenerate and physiotherapy uses this natural regeneration to help build muscles and increase movement, flexibility and independence.

In the comfort of your own home your physiotherapists will help you go through a series of exercises and your physio session may include massage as well.  Where in your home you obtain treatment is up to you and your physio, it is usually a combination of in a chair, on a bed and a carpeted area free of obstacles – anywhere that is private and you feel comfortable.

Dress down for your physio appointment!  You need to be in comfortable clothing that allows free movement.  The type of clothing you should wear does depend upon where your pain or injury is.  However, you can’t go wrong if you wear a loose t-shirt, singlet or short sleeved blouse and shorts or soft wide pants that can be pushed up above the knee.  Sneakers or runners are ideal as they provide support.

You don’t need to have any equipment for our physio at home service to be a success.  Our physios will work with you to determine the best place for treatment, and if there is any particular equipment we need, we will bring it to you at your home (or find things to use nearby!).

Currently if you live in Melbourne, Sydney, Adelaide and central and northern Victoria you are pretty much guaranteed that we have a physiotherapist that came come to you.  Even if you don’t live within these areas, please do give us a call (1300 797 793) as with the popularity of our service we are rapidly expanding across Australia and may already be able to provide a physio home service in your area.

Conditions We Treat

Arthritis Balance Problems and Falls Elbow Pain Foot and Ankle Pain Head and Neck Pain
Hip and Leg Pain Hydrotherapy Classes Knee Pain Low Back Pain Operations/Surgery
Prevention Rehabilitation Shoulder Pain Wrist and Hand Pain
Interested in knowing more?
Don’t hesitate to get in touch with our helpful team!
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The Physio Co Cancellation Policy is as follows:

We require 3 hours notice otherwise the session will be charged at full cost. If the client cancels within 24 hours, the appointment will be charged at half price. Anything after 24 hours, there will be no charge. Medical reasons are of course exempt from the above, as long as we have been made aware one hour prior to the appointment. If you are ever unsure, please call the client care team at 1300 797 793.

DIRECT DEBIT REQUEST SERVICE AGREEMENT
COMPANY NAME: THE PHYSIO CO AUSTRALIA PTY LTD
ADDRESS: 25 DORCAS STREET, SOUTH MELBOURNE, VIC, 3205
CONTACT DETAILS: 1300 797 793

This is Your Direct Debit Service Agreement with THE PHYSIO CO AUSTRALIA PTY LTD (ABN: 54120918854). It explains what Your obligations are when undertaking a Direct Debit arrangement with us It also details what our obligations are to You as Your Direct Debit provider. Please keep this agreement for future reference. It forms part of the terms and conditions of Your Direct Debit Request (DDR) and should be read in conjunction With Your DDR authorisation.

Definitions

account means the account held at Your financial institution from which we are authorised to arrange for funds to be debited
agreement means this ment Agreement between You and us.
banking day means a day other than a Saturday or a Sunday or a public holiday listed throughout Australia.
debit day means the day that payment by You to us is due.
debit payment means a particular transaction where a debit is made.
direct debit request means the Direct Debit Request between us and You,
us or we means THE PHYSIO C0 AUSTRALIA PTY LTD, (the Debit User) You have authorised by requesting a Direct Debit Request.
You means the customer who has signed or authorised by other means the Direct Debit Request
Your financial institution means the financial institution nominated by You on the DDR at which the account is maintained

  1. Debiting Your account
    1. By signing a Direct Debit Request or by providing us with a valid instruction, You have authorised us to arrange for funds to be debited from Your account, You should refer to the Direct Debit Request and this agreement for the terms of the arrangement between us and You.
    2. We will only arrange for funds to be debited from Your account as authorised in the Direct Debit Request.
      Or
      We will only arrange for funds to be debited from Your account if we have sent to the address nominated by You in the Direct Debit Request, a billing advice which specifies the amount payable by You to us and when it is due,
    3. If the debit day falls on a day that is not a banking day, we may direct Your financial institution to debit Your account on the followrng banking day. If You are unsure about which day Your account has or will be debited You should ask Your financial institution.
  2. Amendments by us
    1. We may vary any details of this agreement or a Direct Debit Request at any time by giving You at least fourteen (14) days written notice
  3. Amendments by You
    You may change* , stop or defer a debit payment, or terminate this agreement by providing us with at least 30 days notification by writing to-
    THE PHYSIO CO AUSTRALIA PTY LTD
    25 DORCAS STREET, SOUTH MELBOURNE, VIC, 3205
    Or
    by telephoning us on 1300 797 793 during business hours;
    Or
    arranging it through Your own financial institution, which is required to act promptly on Your instructions.
    *Note: in relation to the above reference to ‘change’, Your financial institution may ‘change’ Your debit payment only to the extent of advising us THE PHYSIO CO AUSTRALIA PTY LTD of Your new account details.
  4. Your obligations
    1. It is Your responsibility to ensure that there are sufficient clear funds available in Your account to allow a debit payment to be made in accordance with the Direct Debit Request.
    2. If there are insufficient clear funds in Your account to meet a debit payment:
      • You may be charged a fee and/or interest by Your financial institution;
      • You may also incur fees or charges imposed or incurred by us, and
      • You must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in Your account by an agreed time so that we can process the debit payment.
    3. You should check Your account statement to verify that the amounts debited from Your account are correct
  5. Dispute
    1. If You believe that there has been an error in debiting Your account, You should notify us directly on 1300 797 793 and confirm that notice in writing with us as soon as possible so that we can resolve Your query more quickly, Alternatively You can take it up directly With Your financial institution.
    2. If we conclude as a result of our investigations that Your account has been incorrectly debited we Will respond to Your query by arranging for Your financial institution to adjust Your account (including interest and charges) accordingly. We Will also notify You in writing of the amount by which Your account has been adjusted
    3. If we conclude as a result of our investigations that Your account has not been incorrectly debited we Will respond to Your query by providing You with reasons and any evidence for this finding in writing.
  6. Accounts
    You should check:
    • with Your financial institution whether direct debiting is available from Your account as direct debiting is not available on all accounts offered by financial institutions.
    • Your account details which You have provided to us are correct by checking the against a recent account statement,- and
    • with Your financial institution before completing the Direct Debit Request if You have any queries about how to complete the Direct Debit Request.
  7. Confidentiality
    1. We will keep any information (including Your account details) in Your Direct Debit Request confidential. We will make reasonable efforts to keep any such information that we have about You secure and to ensure that any of our employees or agents who have access to information about You do not make any unauthorised use, modification, reproduction or disclosure of that information.
    2. We will only disclose information that we have about You:
      • to the extent specifically required by law; or
      • for the purposes of this agreement (including disclosing information in connection with any query or claim).
  8. Notice
    1. If You Wish to notify us in writing about anything relating to this agreement, You should write to
      THE PHYSIO CO AUSTRALIA PTY LTD
      25 DORCAS STREET, SOUTH MELBOURNE, VIC, 3205
    2. We Will notify You by sending a notice in the ordinary post to the address You have given us in the Direct Debit Request.
    3. Any notice will be deemed to have been received on the third banking day after posting.

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