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FAQs – The Physio Co

FAQs

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FAQs

A ‘typical day’ at TPC might involve a combination of treating clients within their own homes, running group exercise classes within a retirement village, developing individualised treatment plans, liaising with care managers and / or families and travelling between clients within your specific region. 

 

You were right to have this assumption, but a few things have changed.

At TPC we are always looking to ‘find a better way’ and we want to help as many Australian seniors to stay mobile, safe and happy.  We have moved from Aged Care specific work, and helping more seniors to smash their meaningful health goals by providing  individualised goal plans, anywhere our seniors call home. 

We still visit senior clients in aged care homes, but we are also helping thousands more seniors to live the life they have been striving for. 

We see clients for tailored physiotherapy wherever they call home. This may be in a residential home, retirement village, aged care home or even online.  Wherever a client lives, we will go 🙂

 

 

 

No. We visit Aged Care homes to see specific clients who require specialised Physiotherapy to achieve their goals. You may only see one client within the home. We aren’t the Physio that are based at the home who complete the Chronic Pain Management Program or complete facility work.

You’ll definitely lose some skills…there’s not a lot of sports injuries when working with seniors (although those bowls games can get pretty intense!), but you’ll develop your skills in managing more complex health conditions. You’ll need to use your clinical reasoning skills to navigate the complications that having a cognitive deficit has on recovery from a fractured NOF, or managing acute complications on top of underlying chronic illnesses. You’ll see cardio, neuro and musc issues…sometimes all in the same client. And your listening skills will definitely improve.

This all depends on the amount of days you work and the needs within the area you have applied for. Each appointment includes time for treatment, travel between clients and administration tasks (notes, liaison letters etc) therefore you don’t need to worry about not having time to complete everything you need to successfully treat and get to your client. 

We aim for our physios to work as close to home as possible.




Just like when working with the general population there is a large variety in abilities when working with seniors. We focus on what is important to our clients and set our goals around this, whether it’s something they are currently doing that they would like to maintain, or it’s something they are striving for, if it’s important to our clients, it’s important to us! It may seem like a small thing to us, but to our seniors the ability to maintain their independence in toileting or washing their own hair is massive. That being said, we also have some amazing stories in which our seniors have been told they could not walk again and after extensive physio, can walk around their retirement village with their grandchildren. This is what makes working with seniors so rewarding! 

If you’d like to gain a better insight into some of the goals our clients have achieved, check out our articles tab to see our seniors in action right here.

Not at all. We ensure we set all our physiotherapists up for success in their career by providing them with adequate training which includes a welcome day in their honour as well as a two week period of shadowing time with an experienced physio to learn the ropes whilst providing numerous PD sessions throughout the year.

As long as you have a passion to help seniors to smash their goals, that is a wonderful start! 

Of course. We ensure you have the right tools to be a great TPCer and an effective physio in the community. You have a welcome day at the Support office (which includes a delicious lunch in your honour) and then two weeks of shadowing time with an experienced physio learning all about TPC life. During this time, you will also have equipment and manual handling training. But the learning doesn’t stop there as we offer 5 Learning events per year and subsidy for any external training you would like to do, as long as it is senior and physio specific. The learning never stops!

It is mandatory that you hold a valid Australian Drivers licence and own a car to ensure you can get between clients during the day.

Yes! It’s important that your First Aid and CPR trainings are up to date. We are often visiting clients on our own within the community, so it’s important we are prepared.

One of the many benefits of working for The Physio Co is our flexibility. We have TPCers who work 1 day to a full week. You let us know what you want to work.

We have many clinical and non-clinical roles to progress through depending on your passions and abilities. You can progress to a senior team member, Team Leader or Successor, or even a Roving Team Leader. We’re a growing company and there are plenty of opportunities to progress your career.

Our working days are from 8-5pm, Monday to Friday. No weekends!

We offer many benefits at The Physio Co. Here are just a few:

  • A varied caseload that can includes working with community clients in aged care, retirement  in-home care and online.
  • Flexibility with rosters-we fit into your life!
  • Lots of clinical and non-clinical support
  • Many opportunities to progress your career
  • An amazing team culture. In fact Australia’s #1 Best Place to Work 2014
  • We recognise our employees for the amazing work they do and every quarter they go in the running for our Most valued person awards (MVP)
  • We love to socialise, and have social reps for each area who get together once a month. We also celebrate in style with our Birthday Party, Christmas party and SWARM conference
  • We’ll also pay for your professional indemnity insurance

Check out our Painted Picture! It is a snapshot into the future of The Physio Co.

Check it out here! 

You can apply right here or alternatively you can call Jess on 1300 797 793

Interested in knowing more?
Don’t hesitate to get in touch with our helpful team!
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For HCP Managers

The Physio Co Cancellation Policy is as follows:

We require 3 hours notice otherwise the session will be charged at full cost. If the client cancels within 24 hours, the appointment will be charged at half price. Anything after 24 hours, there will be no charge. Medical reasons are of course exempt from the above, as long as we have been made aware one hour prior to the appointment. If you are ever unsure, please call the client care team at 1300 797 793.

DIRECT DEBIT REQUEST SERVICE AGREEMENT
COMPANY NAME: THE PHYSIO CO AUSTRALIA PTY LTD
ADDRESS: 25 DORCAS STREET, SOUTH MELBOURNE, VIC, 3205
CONTACT DETAILS: 1300 797 793

This is Your Direct Debit Service Agreement with THE PHYSIO CO AUSTRALIA PTY LTD (ABN: 54120918854). It explains what Your obligations are when undertaking a Direct Debit arrangement with us It also details what our obligations are to You as Your Direct Debit provider. Please keep this agreement for future reference. It forms part of the terms and conditions of Your Direct Debit Request (DDR) and should be read in conjunction With Your DDR authorisation.

Definitions

account means the account held at Your financial institution from which we are authorised to arrange for funds to be debited
agreement means this ment Agreement between You and us.
banking day means a day other than a Saturday or a Sunday or a public holiday listed throughout Australia.
debit day means the day that payment by You to us is due.
debit payment means a particular transaction where a debit is made.
direct debit request means the Direct Debit Request between us and You,
us or we means THE PHYSIO C0 AUSTRALIA PTY LTD, (the Debit User) You have authorised by requesting a Direct Debit Request.
You means the customer who has signed or authorised by other means the Direct Debit Request
Your financial institution means the financial institution nominated by You on the DDR at which the account is maintained

  1. Debiting Your account
    1. By signing a Direct Debit Request or by providing us with a valid instruction, You have authorised us to arrange for funds to be debited from Your account, You should refer to the Direct Debit Request and this agreement for the terms of the arrangement between us and You.
    2. We will only arrange for funds to be debited from Your account as authorised in the Direct Debit Request.
      Or
      We will only arrange for funds to be debited from Your account if we have sent to the address nominated by You in the Direct Debit Request, a billing advice which specifies the amount payable by You to us and when it is due,
    3. If the debit day falls on a day that is not a banking day, we may direct Your financial institution to debit Your account on the followrng banking day. If You are unsure about which day Your account has or will be debited You should ask Your financial institution.
  2. Amendments by us
    1. We may vary any details of this agreement or a Direct Debit Request at any time by giving You at least fourteen (14) days written notice
  3. Amendments by You
    You may change* , stop or defer a debit payment, or terminate this agreement by providing us with at least 30 days notification by writing to-
    THE PHYSIO CO AUSTRALIA PTY LTD
    25 DORCAS STREET, SOUTH MELBOURNE, VIC, 3205
    Or
    by telephoning us on 1300 797 793 during business hours;
    Or
    arranging it through Your own financial institution, which is required to act promptly on Your instructions.
    *Note: in relation to the above reference to ‘change’, Your financial institution may ‘change’ Your debit payment only to the extent of advising us THE PHYSIO CO AUSTRALIA PTY LTD of Your new account details.
  4. Your obligations
    1. It is Your responsibility to ensure that there are sufficient clear funds available in Your account to allow a debit payment to be made in accordance with the Direct Debit Request.
    2. If there are insufficient clear funds in Your account to meet a debit payment:
      • You may be charged a fee and/or interest by Your financial institution;
      • You may also incur fees or charges imposed or incurred by us, and
      • You must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in Your account by an agreed time so that we can process the debit payment.
    3. You should check Your account statement to verify that the amounts debited from Your account are correct
  5. Dispute
    1. If You believe that there has been an error in debiting Your account, You should notify us directly on 1300 797 793 and confirm that notice in writing with us as soon as possible so that we can resolve Your query more quickly, Alternatively You can take it up directly With Your financial institution.
    2. If we conclude as a result of our investigations that Your account has been incorrectly debited we Will respond to Your query by arranging for Your financial institution to adjust Your account (including interest and charges) accordingly. We Will also notify You in writing of the amount by which Your account has been adjusted
    3. If we conclude as a result of our investigations that Your account has not been incorrectly debited we Will respond to Your query by providing You with reasons and any evidence for this finding in writing.
  6. Accounts
    You should check:
    • with Your financial institution whether direct debiting is available from Your account as direct debiting is not available on all accounts offered by financial institutions.
    • Your account details which You have provided to us are correct by checking the against a recent account statement,- and
    • with Your financial institution before completing the Direct Debit Request if You have any queries about how to complete the Direct Debit Request.
  7. Confidentiality
    1. We will keep any information (including Your account details) in Your Direct Debit Request confidential. We will make reasonable efforts to keep any such information that we have about You secure and to ensure that any of our employees or agents who have access to information about You do not make any unauthorised use, modification, reproduction or disclosure of that information.
    2. We will only disclose information that we have about You:
      • to the extent specifically required by law; or
      • for the purposes of this agreement (including disclosing information in connection with any query or claim).
  8. Notice
    1. If You Wish to notify us in writing about anything relating to this agreement, You should write to
      THE PHYSIO CO AUSTRALIA PTY LTD
      25 DORCAS STREET, SOUTH MELBOURNE, VIC, 3205
    2. We Will notify You by sending a notice in the ordinary post to the address You have given us in the Direct Debit Request.
    3. Any notice will be deemed to have been received on the third banking day after posting.

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