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The Physio Co

Home Care Packages with in-home Physiotherapy

How federally funded HCPs for seniors’ physio works.
Understanding Home Care Packages for seniors

Did you know that he Australian government subsidises Home Care Packages (HCPs) for seniors like you, Mum or Dad to support your complex needs?

This financial assistance for at-home services enables seniors to stay at home for longer and enjoy living independently. And they can be used for physiotherapy.

HCPs follow a consumer-directed care approach, giving you choice, flexibility and control over various aspects of your service. This approach ensures the service suits your needs and goals.

Chat with an experienced team member now on 1300 797 793 to learn more.

What Is a Home Care Package?
Federal funding to help seniors access in-home care services
Funding amounts vary based on independent needs assessments
Funds can be used for a variety of services, such as physiotherapy
How Does It Work?
  1. Eligible seniors get approved for a Home Care Package (HCP) and sign up with a HCP provider – a 3rd party company that manages the HCP budget.

     

  2. The HCP provider will assign a manager to assess your needs and refer appropriate service providers such as our team at TPC.

     

  3. The HCP manager will coordinate physio assessment, goal plans and treatments with TPC. (Alternatively, you can communicate directly with TPC and we can help you to get started.)
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TPCer Kathy explains what to expect during your initial appointment with a TPC physio.
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How TPC Coordinates Physio Services with HCPs
HCP Managers Refer Us
1.

Once we receive a referral, we reply within 2 hours to schedule a call with our new senior client and/or their HCP Manager.

HCP Clients: Welcome!
2.

Within 24 hours, we’ll arrange a welcome call for you and/or your HCP Manager at a convenient time.

Your First Consultation
3.

A TPC physio will visit you/your Mum or Dad for the 1st appointment. They’ll listen closely to understand all pain and/or health problems.

Assessment
4.

Over the first 1-2 appointments, your physio will complete an assessment of your health, fitness and/or injury.

Then, they’ll create a one-page plan of the health goals we agree are most vital to work on together.

Your One-Page Health Plan
5.

We share the agreed goal plan with our client and their HCP manager +/- the client’s family.

Sharing your goal plan creates a small team that’s set for success. We’ll have all the information on what we’re working on, for how long, and the costs involved.

Guided Exercise & Results
6.

Your physio will guide you through the recommendations and/or exercises. This ensures you’ll get the best results and work towards your health and fitness goals.

What Our Clients Say
The Physio Co's service is wonderful & gives great feedback reports & our clients are very happy with clinicians from The Physio Co.
Denise – Aveo Retirement
I have referred most of my clients to The Physio Co because I have almost 100% satisfaction of Physiotherapy services from them.
Estela – Seniors Community Care
Although each step was hard at first, I was pleased to be able to achieve each goal. (My physio) Kathy knew what I would be capable of, even if I didn’t.
Marilyn
Esther is fantastic. She asks questions and listens. She really knows what she is doing and I enjoy working with her.
Prue
Having broken two ankles and a leg, the provision of regular at-home physio care contributes to continued mobility improvement. Sue has treated me from the beginning of rehabilitation, and her expertise and care are and continue to be outstanding.
Kerrie
Huge thank you to Brooke, Mum’s physio. She was always so positive, knowledgeable, kind and supportive, which made Mum very fond of her and added the wonderful benefit of making physio a positive goal, instead of a chore.
Susie
“Maddy has been caring for my mother for the past 18 months.  She challenges Mum to increase her endurance and strength in the most appropriate manner. Maddy is an outstanding physio who has made a difference to the quality of Mum’s life."
Susii
I spent time with Mum yesterday and walked with her from downstairs to upstairs. Her progress has been remarkable, and in spite of random “falls” (which seem to be more like “stumbles”), she rolls the punches and carries on as if nothing has happened. Sincere thanks for all the care and attention."
Gerald
I just wanted to thank you for achieving what I thought was mission impossible, that is getting my mother motivated to move! 😊 She was already showing dad her exercises and singing your praises when I got back from seeing you off 👍"
Julia
It's working well. Even though Daphne is 98 years, she has shown that at that age she there is still room for improvement.
Christina
It's exactly what Mum needs to continue living safely at home on her own.
Suzy
Eira’s mobility, strength, and determination have improved 100%, all of which has helped mentally also. Aga has done a wonderful job with her. We are very keen for the physio sessions to continue for her.
Sandra
Mum enjoys her relationship with the physiotherapists & has truly benefited by becoming stronger & more capable of being as independent as she can manage following surgery on a broken ankle & an extended hospital stay.
Glenda
Makes a huge difference to Mum's pain and mobility.
Deb
"Sue has been amazing, in her care of Robert and making sure she keeps constant contact with me (his sister and only family). Robert was not in a good way when Sue started working with him and the difference I see now today is really quite outstanding."
Dorothy
Karleen is doing a great job helping Dad with his walking and I've noticed a real improvement with his ability to stand and walk on his walker. Dad also seems brighter in himself which is so nice to see. Thanks for helping him. I really appreciate it.
Helen
Esther was great with Dad, very kind, gentle and clear with instructions. Very knowledgeable. I felt she knew exactly what Dad needed in his care.
Anna
It is a pleasure working with The Physio Co team. They are professional, fast to respond and genuinely passionate about the work they do. Their pro-active approach and dedication to provide person-centred care plays an important part in achieving clients goals . I always look forward to referring our clients to The Physio Co team.
Nisreen – Baptcare
I have been working closely with The Physio Co for the last two years. They are responsive and happy to assist in achieving the best outcomes. Karleen, Mike, and Jarrod are well-liked and are helping seniors in our communities to achieve their goals and remain independent at home.
Emma – Aveo Retirement
The Physio Co has been getting some great results with clients who otherwise may not be as mobile as they are, particularly with some of my 90+ yr old clients. The Physios are professional, knowledgeable, and friendly, resulting in some excellent outcomes.
Tony – Catholic Healthcare

FAQs

What is a HCP?

The term “home care package” refers to an amount of money allocated by the federal government to an older person to provide services which will enable them to continue to live independently. The amount of money provided depends on the person’s needs, as assessed by an independent assessment agency. There are certain packages older adults are eligible for, from basic care needs (Level 1) through to high care needs (Level 4). They can use these funds towards services such as social support, well-being services, home modifications as well as allied health services such as physiotherapy.

How does a HCP work?

Usually once a senior has been approved for a HCP, they will sign up with a provider to help manage their funds on their behalf. The provider will assess the clients care needs and then source third parties to help provide the care like TPC.

When a client has a HCP, we would obtain the HCP case manager details and call them on behalf of the client to introduce our services. The HCP manager then sends us an agreement for our services or approves the physio sessions for this client.

When a HCP manager sends through a referral to us,we will reply within the first 2 hours,  we will then aim to have this client booked within 24 hours and welcome them into The Physio Co family.

Our physio will then attend the initial appointment and listen closely to what pain/ health problems our client has along with conducting an assessment. 

After the initial assessment the physio will create a detailed goal plan that includes:

  1. A specific meaningful goal the client is wanting to achieve
  2. What the physio and the client will be working on together to reach this goal
  3. How many sessions the physio recommends along with a review date of when they hope the client will achieve the goal by. 

We then send this goal plan to the clients HCP manager for approval, that way they know what we are working on, how long we aim to work on it for and understand the costs involved. 

Then our caring physio gets to work with our client on their goal!

When the review date comes up, we typically celebrate with our client and their family in smashing the goal! We also review the client’s progress for further physio as needed.

Once approved, we then send an invoice to the HCP company for payment. 

Responsive and Proactive: We respond within 2 hours, and book appointments within 24 hours. We always remain in contact regarding a client’s condition, and if appointments have been cancelled by the client.

 

Clear Communication: Creating and sending our physio’s recommendations and client Goal Plan to the HCP manager for approval helps them manage budget and expectations. No appointments go ahead without this approval.

 

We Care and Get Results: Our physios build meaningful connections with our clients and their families, creating unique goal plans and helping seniors smash their goals!

Interested in knowing more?
Don’t hesitate to get in touch with our helpful team!
1300 797 793Contact Us
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Home Care Packages
For HCP Managers

The Physio Co Cancellation Policy is as follows:

We require 3 hours notice otherwise the session will be charged at full cost. If the client cancels within 24 hours, the appointment will be charged at half price. Anything after 24 hours, there will be no charge. Medical reasons are of course exempt from the above, as long as we have been made aware one hour prior to the appointment. If you are ever unsure, please call the client care team at 1300 797 793.

DIRECT DEBIT REQUEST SERVICE AGREEMENT
COMPANY NAME: THE PHYSIO CO AUSTRALIA PTY LTD
ADDRESS: 25 DORCAS STREET, SOUTH MELBOURNE, VIC, 3205
CONTACT DETAILS: 1300 797 793

This is Your Direct Debit Service Agreement with THE PHYSIO CO AUSTRALIA PTY LTD (ABN: 54120918854). It explains what Your obligations are when undertaking a Direct Debit arrangement with us It also details what our obligations are to You as Your Direct Debit provider. Please keep this agreement for future reference. It forms part of the terms and conditions of Your Direct Debit Request (DDR) and should be read in conjunction With Your DDR authorisation.

Definitions

account means the account held at Your financial institution from which we are authorised to arrange for funds to be debited
agreement means this ment Agreement between You and us.
banking day means a day other than a Saturday or a Sunday or a public holiday listed throughout Australia.
debit day means the day that payment by You to us is due.
debit payment means a particular transaction where a debit is made.
direct debit request means the Direct Debit Request between us and You,
us or we means THE PHYSIO C0 AUSTRALIA PTY LTD, (the Debit User) You have authorised by requesting a Direct Debit Request.
You means the customer who has signed or authorised by other means the Direct Debit Request
Your financial institution means the financial institution nominated by You on the DDR at which the account is maintained

  1. Debiting Your account
    1. By signing a Direct Debit Request or by providing us with a valid instruction, You have authorised us to arrange for funds to be debited from Your account, You should refer to the Direct Debit Request and this agreement for the terms of the arrangement between us and You.
    2. We will only arrange for funds to be debited from Your account as authorised in the Direct Debit Request.
      Or
      We will only arrange for funds to be debited from Your account if we have sent to the address nominated by You in the Direct Debit Request, a billing advice which specifies the amount payable by You to us and when it is due,
    3. If the debit day falls on a day that is not a banking day, we may direct Your financial institution to debit Your account on the followrng banking day. If You are unsure about which day Your account has or will be debited You should ask Your financial institution.
  2. Amendments by us
    1. We may vary any details of this agreement or a Direct Debit Request at any time by giving You at least fourteen (14) days written notice
  3. Amendments by You
    You may change* , stop or defer a debit payment, or terminate this agreement by providing us with at least 30 days notification by writing to-
    THE PHYSIO CO AUSTRALIA PTY LTD
    25 DORCAS STREET, SOUTH MELBOURNE, VIC, 3205
    Or
    by telephoning us on 1300 797 793 during business hours;
    Or
    arranging it through Your own financial institution, which is required to act promptly on Your instructions.
    *Note: in relation to the above reference to ‘change’, Your financial institution may ‘change’ Your debit payment only to the extent of advising us THE PHYSIO CO AUSTRALIA PTY LTD of Your new account details.
  4. Your obligations
    1. It is Your responsibility to ensure that there are sufficient clear funds available in Your account to allow a debit payment to be made in accordance with the Direct Debit Request.
    2. If there are insufficient clear funds in Your account to meet a debit payment:
      • You may be charged a fee and/or interest by Your financial institution;
      • You may also incur fees or charges imposed or incurred by us, and
      • You must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in Your account by an agreed time so that we can process the debit payment.
    3. You should check Your account statement to verify that the amounts debited from Your account are correct
  5. Dispute
    1. If You believe that there has been an error in debiting Your account, You should notify us directly on 1300 797 793 and confirm that notice in writing with us as soon as possible so that we can resolve Your query more quickly, Alternatively You can take it up directly With Your financial institution.
    2. If we conclude as a result of our investigations that Your account has been incorrectly debited we Will respond to Your query by arranging for Your financial institution to adjust Your account (including interest and charges) accordingly. We Will also notify You in writing of the amount by which Your account has been adjusted
    3. If we conclude as a result of our investigations that Your account has not been incorrectly debited we Will respond to Your query by providing You with reasons and any evidence for this finding in writing.
  6. Accounts
    You should check:
    • with Your financial institution whether direct debiting is available from Your account as direct debiting is not available on all accounts offered by financial institutions.
    • Your account details which You have provided to us are correct by checking the against a recent account statement,- and
    • with Your financial institution before completing the Direct Debit Request if You have any queries about how to complete the Direct Debit Request.
  7. Confidentiality
    1. We will keep any information (including Your account details) in Your Direct Debit Request confidential. We will make reasonable efforts to keep any such information that we have about You secure and to ensure that any of our employees or agents who have access to information about You do not make any unauthorised use, modification, reproduction or disclosure of that information.
    2. We will only disclose information that we have about You:
      • to the extent specifically required by law; or
      • for the purposes of this agreement (including disclosing information in connection with any query or claim).
  8. Notice
    1. If You Wish to notify us in writing about anything relating to this agreement, You should write to
      THE PHYSIO CO AUSTRALIA PTY LTD
      25 DORCAS STREET, SOUTH MELBOURNE, VIC, 3205
    2. We Will notify You by sending a notice in the ordinary post to the address You have given us in the Direct Debit Request.
    3. Any notice will be deemed to have been received on the third banking day after posting.

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